Alcohol may not be brought into NRG Stadium. Guests are encouraged to drink responsibly. Guests must be 21 years of age or older to purchase or consume alcoholic beverages at NRG Stadium and parking lots. The Stadium concessionaire may require guests to show a valid photo ID indicating proof of legal drinking age when purchasing alcohol at NRG Stadium.
To provide a safer environment for the public and significantly expedite fan entry into stadiums, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.The NFL Committee on Stadium Security in May unanimously recommended the implementation of this measure that will enhance public safety and make it easier for fans to gain access to all stadiums. Get complete information regarding the NFL's bag policy here.
The Houston Texans and NRG Stadium welcome signs and banners but request that you adhere to specific guidelines in order to ensure that these articles do not detract from the enjoyment of other guests. Banners and signs should in no way infringe on the sightlines of other fans and must be small enough for one person to hold. They may not be affixed to anything in NRG Stadium or held so that they block the view of scoreboards or any permanent signage in the Stadium. In addition, poles are prohibited in NRG Stadium, so banners or signs affixed to a pole will not be permitted into the stadium. All banners and signs must be in good taste, must be in the spirit of the event and must not have any corporate name, logo or message. The Texans reserve the right to remove any banner or sign that does not meet these guidelines.
Fans are welcome to bring small flash photography cameras into NRG Stadium, but no professional lenses or lenses over 12" are permitted. Digital cameras are also permitted as long as they do not record video. Please do not block any aisles or the view of other fans while taking pictures.
Video cameras and audio recorders are not permitted in NRG Stadium and will not be stored during the game.
To contact someone during a game in the event of an emergency, please visit a Guest Services Information Booth or call 832.667.1400. Pages will only be made for emergency situations. If you are anticipating an emergency phone call, please report your name and seat number to the Guest Services Information Booth so you can be easily located.
NRG Stadium staff are trained to handle any emergency situation that arises. Should an evacuation become necessary, please make sure that you are aware of the Exits nearest your seat and be prepared to follow the instructions of the NRG Stadium staff.
“NRG Stadium is a fan-friendly environment. We are committed to creating a safe, comfortable and enjoyable experience for everyone. Our staff will proactively intervene to support an environment where the game will not be disrupted by the interference of guest actions or any unauthorized persons on the playing field. Fans are advised that the following behaviors will not be tolerated:
• Behavior that is unruly, disruptive or illegal in nature
• Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
• Foul or abusive language or obscene gestures
• Interference with the progress of the game (including throwing objects on the field)
• Failing to follow instructions of stadium personnel
• Verbal or physical harassment of opposing team fans
Additionally, one fan does not have the right to affect the enjoyment of the game by other fans. All guests must show their ticket when requested and only sit in their ticketed seat. Please call our gameday hotline at 832-667-1400 or text “HOU” <space> Issue to 78247 if you encounter something that disrupts your enjoyment on gameday.”
“The Houston Texans Two Strike Program allows for a warning to fans who are disruptive or acting inappropriately by giving out a yellow card with a reminder about our Fan Code of Conduct. However, if a staff person must approach someone a second time during a game for inappropriate behavior, the fan will be required to leave NRG Park property. Any fan acting in a disruptive manner will be asked to leave immediately. Evicted guests are not welcome to return for the remainder of the game and may be subject to further disciplinary action, including the revocation of season tickets. All season ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats.”
Found articles may be turned into any Guest Services Information Booth and will be recorded by NRG Stadium staff. Guests needing assistance in retrieving lost items during games may proceed to a Guest Services Information Booth or call the NRG Park Lost and Found phone number (832.667.1714) on weekdays. Items will be held for 30 days.
For your safety and the continuity of the game on the field, the following items are prohibited in NRG Stadium: all weapons and firearms, including handguns, backpacks, beach balls and frisbees, coolers, fireworks, illegal substances, laser pens and outside food and beverages and weapons/firearms. Please note that this is not a exhaustive list and other items may be prohibited from NRG Stadium if they are deemed, in the sole discretion of the Texans or Stadium Management, to be dangerous or disruptive.
Once you leave NRG Stadium, you may not re-enter. In the event of an emergency, please visit a Guest Services Information Booth (see maps on pages 24 and 25). Please note that the Go Texan Store and Budweiser Plaza cannot be accessed from inside the Stadium until after the first quarter.
Suspicious activity, disruptive guests and guest related problems should be reported to a Guest Services Team Member or police officer immediately. Uncooperative guests showing disregard for NRG Stadium or the Texans may be ejected from the facility. Intoxicated fans will not be allowed into the Stadium. An ejected guest is no longer welcome for the remainder of the game and must vacate NRG Stadium and the NRG Park grounds. They may not re-enter the building, even with a valid admission ticket. Re-entry by an ejected guest is grounds for arrest.
You and your belongings may be searched upon entry into the Stadium. By tendering this ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.
In consideration of the health and comfort of others, smoking is not permitted in the seating area or on the concourses, this includes e-cigarettes. There are designated smoking terraces located on all four sides of the Field Level and the Verizon Club Level and also in each corner of the Upper Level. Please note that certain smoking terraces may be closed at times; however, alternate smoking terraces on the same level will remain open.
Every ticket has a seat assignment. Please note that there are no standing room only tickets, and ushers will be clearing the top of each section and aisle. We appreciate your cooperation in keeping the sightlines clear for all fans.
If any tickets are available for single games, they will go on sale in July of 2014. These tickets will be available at Ticketmaster outlets, by calling Ticketmaster at 1-800-745-3000 or by visiting www.ticketmaster.com.
Anyone experiencing a problem regarding lost, stolen, damaged or forgotten game tickets are encouraged to visit the Houston Texans Ticket Office in Budweiser Plaza, near the Amegy Bank Gate. On non-game days, please contact the Houston Texans Ticket Office at 866.GO.TEXANS for assistance.
Umbrellas are permitted in NRG Stadium if they are small enough to be stored under your seat during the game.
The roof decision (open or closed) is made two hours prior to kick-off each gameday and once determined, it cannot be changed. Many factors besides temperature affect this decision, such as the chance of rain, the amount of cloud cover, the projected wind speed and other variables. Our overall goal is to provide the best game day environment for our team and our fans. To find out the final roof decision on gameday, please visit HoustonTexans.com or call 832-667-1400 two hours prior to kickoff. Under NFL guidelines, once the roof decision has been made, the only person who can change it is the Game Referee.