On Now
Coming Up
  • There are no Events to display in this category.

CLUB SEATS

FAQ

Submit a question to the Houston Texans.

Tickets

How can I buy individual game tickets?
Contact TicketMaster at www.ticketmaster.com or by calling 1-800-745-3000 and they will assist you in purchasing single game tickets. Individual tickets will be available only through Ticketmaster. To view seating options inside NRG Stadium, click here.

You also can buy tickets at NFL Ticket Exchange on NFL.com powered by Ticketmaster.

How can I buy tickets to an away game?
You will need to contact the opposing team's ticket office to purchase tickets for the game being played in their venue. Visit the opposing team's website for their team's ticket information.

You also can buy tickets at NFL Ticket Exchange on NFL.com powered by Ticketmaster.

How can I buy ADA seats?
You can contact the Houston Texans ticket office at 832-667-2002, option 1 for assistance in buying ADA seats.

I do not have a parking pass to attend Texans games. What are my options?
Fans also can get to the game via the MetroRail. A MetroRail ticket can be purchased using cash, credit or debit card at any METRO Ticket Vending Machine (TVM). Cost is just $1.25.

Tickets for riding the rail must be purchased at the TVM prior to boarding, or by tapping your METRO Q® Fare Card. Transfers are free for two hours in the same direction and are only available with the METRO Q® Card. For more information, please visit www.ridemetro.org or call 713-635-4000. Click here (PDF) for the MetroRail map.

Is there an age limit for entrance into the stadium without purchasing a ticket?
Yes, all children two years and older need a ticket to attend the game.

What do I need to do if my address or contact information has changed?
An 'Address Change Form' (PDF) found on the website should be filled out and signed by the account holder and faxed to the Houston Texans ticket office at 832-667-2191 in order for the information to be changed. You can also update your profile in your account on the Go Texans! Online Account Manager .

What if I have questions regarding my PSL contract?
Contact the Houston Texans ticket office at 832-667-2002, option 1 for inquiries regarding your PSL contract.

Can season ticket holders/PSL holders purchase playoff tickets?
PSL Holders should consult their PSL agreement for specific guidelines regarding playoff tickets. Season ticket holders are eligible to purchase playoff tickets for any Houston Texans home playoff game. If it appears that the Texans may host a postseason game, and the NFL grants permission, invoices will then be mailed to season ticket holders. In accordance with the NFL procedures, invoices will reflect two possible home games. Unused portions of playoff payments will either be refunded or applied toward future season ticket payments.

How do I buy tickets to NRG Stadium events other than Houston Texans football games?
You can call NRG Park at 832-667-1400 for information regarding tickets for other events at NRG Stadium or by visiting their website at www.NRGPark.com .

Where can I mail my payment?
Season ticket payments can be mailed to the Houston Texans at P.O. Box 4898, Department 2002, Houston, TX 77210. Checks must be made out to the Houston Texans.

PSL payments can be mailed to the 2002 Stadium Fund at P.O. Box 4898, Houston, TX 77210. Checks must be made out to 2002 Stadium Fund.

Are group ticket packages available to purchase?
Group ticket packages for 10 or more guests are available. Please call the Houston Texans ticket office to find out more information at 832-667-2002, option 2. Limited availability for some games.

Is tailgating allowed in the parking lots?
Yes, tailgating is allowed in every parking lot except for the brown lot. For more tailgating information, click here.

Will there be a will call booth available?
The Texans Will Call is located on the South side of NRG Stadium just inside Budweiser Plaza. Windows will open 2 hours prior to kick-off and remain open until halftime. Picture identification is required to pick up tickets. Tickets will only be released to the person whose name appears on the envelope. The Texans do not accept any third party will call.

How do I transfer my PSL seats to another party?

The Texans provide an online service for transferring ownership of PSL(s). Click here to begin the transfer process.

If you have questions about transferring your PSL(s), please call 800-379-3115 or email texans@seasonticketrights.com.

While attending a game I noticed that my seat is broken. What can I do to get the seat fixed?
During the game, please report the damage to a Guest Services Information Booth, or after the game, please email guestservices@nrgpark.com with your section, row and seat number.

Do you offer discounted rates on tickets for children?
No, we do not offer discounted tickets to children.

Do you have to have a parking pass for the lot you wish to meet people to tailgate? In other words, is it possible to purchase a yellow parking pass and then walk over to meet your planned party in the blue parking lot?
Yes, fans are allowed to meet friends in other parking lots without having a parking pass for that lot. Also, parking passes for individual games can be purchased on Ticketmaster.

How big are the parking spaces?
The parking spaces in the lots are eight feet wide by 16 feet long.

I have a one-year old and was wondering if I can bring in a small stroller?
Yes, you are allowed to do bring in a stroller. Please check in the stroller at a Guest Service Information Booth.

Are there any cash parking lots and do you have to have a parking pass?
There are no cash parking lots.

I have lost my tickets. Is there any way to get them reprinted?
Please call customer service at (832) 667-2002 or use your online account manager to reprint. The Texans charge a $15 reprint fee. The customer service line is available from 10 am-2 pm for 3 pm games and 8 am-10 am for noon games.

I currently have two season tickets and was wondering if I can add two seats and if so, what is the process?
There will be an add-on form included with your 2010 season ticket renewal package.

My son is three years old. Do I have to purchase a ticket for him as well?
Yes, any child over 24 months old needs a ticket to enter the game.