Alcoholic Beverage Policies
Alcohol may not be brought into NRG Stadium. Guests are encouraged to drink responsibly. Guests must be 21 years of age or older to purchase or consume alcoholic beverages at NRG Stadium and parking lots. The Stadium concessionaire may require guests to show a valid photo ID indicating proof of legal drinking age when purchasing alcohol at NRG Stadium.
Fans who pledge not to drink alcoholic beverages on gameday can sign up for our Bud Light Good Sport Designated Driver program and will receive a coupon for a FREE 20oz soda at participating concession stands. To sign-up for the program, please visit Bud Light Plaza or any Guest Services Booth on gameday.
NFL Bag Policy
To provide a safer environment for the public and significantly expedite fan entry into stadiums, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.The NFL Committee on Stadium Security in May unanimously recommended the implementation of this measure that will enhance public safety and make it easier for fans to gain access to all stadiums. Get complete information regarding the NFL's bag policy here.
Banners and Signs Policy
The Houston Texans and NRG Stadium welcome signs and banners but request that you adhere to specific guidelines in order to ensure that these articles do not detract from the enjoyment of other guests. Banners and signs should in no way infringe on the sightlines of other fans and must be small enough for one person to hold. They may not be affixed to anything in NRG Stadium or held so that they block the view of scoreboards or any permanent signage in the Stadium. In addition, poles are prohibited in NRG Stadium, so banners or signs affixed to a pole will not be permitted into the stadium. All banners and signs must be in good taste, must be in the spirit of the event and must not have any corporate name, logo or message. The Texans reserve the right to remove any banner or sign that does not meet these guidelines.
No promotional activity is permitted at NRG Stadium or in the parking lots.
Cameras and Video Recorders Policy
Fans are welcome to bring small flash photography cameras into NRG Stadium, but no professional lenses or lenses over 3" are permitted. Digital cameras are also permitted as long as they do not record video. Please do not block any aisles or the view of other fans while taking pictures. Video cameras and audio recorders are not permitted in NRG Stadium and will not be stored during the game.
Emergency Phone Numbers and Paging
To contact someone during a game in the event of an emergency, please visit a Guest Services Information Booth or call 832.667.2000. Pages will only be made for emergency situations. If you are anticipating an emergency phone call, please report your name and seat number to the Guest Services Information Booth so you can be easily located.
NRG Stadium staff are trained to handle any emergency situation that arises. Should an evacuation become necessary, please make sure that you are aware of the Exits nearest your seat and be prepared to follow the instructions of the NRG Stadium staff. Click HERE for the NRG Stadium evacuation video.
Fan Code of Conduct
NRG Stadium is a fan-friendly environment. We are committed to providing a safe, comfortable and enjoyable experience for everyone. Fans are advised that the following behaviors will not be tolerated and to utilize the hotline or text line number if you notice the following behaviors:
· Behavior that is unruly, disruptive or illegal in nature
· Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
· Foul or abusive language or obscene gestures
· Interference with the progress of the game (including throwing objects on the field)
· Failing to follow instructions of stadium personnel
· Verbal or physical harassment of opposing team fans
Lost and Found
Found articles may be turned into any Guest Services Information Booth and will be recorded by NRG Stadium staff. Guests needing assistance in retrieving lost items during games may proceed to a Guest Services Information Booth or call the NRG Park Lost and Found phone number (832.667.1714) on weekdays. Items will be held for 30 days.
For your safety and the continuity of the game on the field, the following items are prohibited in NRG Stadium: all weapons and firearms, including handguns, backpacks, beach balls and frisbees, coolers, fireworks, illegal substances, laser pens and outside food and beverages and weapons/firearms. Please note that this is not an exhaustive list and other items may be prohibited from NRG Stadium if they are deemed, in the sole discretion of the Texans or Stadium Management, to be dangerous or disruptive. For more information on prohibited items, please visit the Prohibited Items page.
Re-Entry to NRG Stadium
Once you leave NRG Stadium, you may not re-enter. In the event of an emergency, please visit a Guest Services Information Booth. Please note that the Go Texan Store and Bud Light Plaza cannot be accessed from inside the Stadium until after the first quarter.
Suspicious activity, disruptive guests and guest related problems should be reported to a Guest Services Team Member or police officer immediately. Uncooperative guests showing disregard for NRG Stadium or the Texans may be ejected from the facility. Intoxicated fans will not be allowed into the Stadium. An ejected guest is no longer welcome for the remainder of the game and must vacate NRG Stadium and the NRG Park grounds. They may not re-enter the building, even with a valid admission ticket. Re-entry by an ejected guest is grounds for arrest.
You and your belongings may be searched upon entry into the Stadium. By tendering this ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.
In consideration of the health and comfort of others, smoking is not permitted in the seating area or on the concourses, this includes e-cigarettes. There are designated smoking terraces located on all four sides of the Field Level and the Verizon Club Level and also in each corner of the Upper Level. Please note that certain smoking terraces may be closed at times; however, alternate smoking terraces on the same level will remain open.
Standing Room Only
Every ticket has a seat assignment. Please note that there are no standing room only tickets, and ushers will be clearing the top of each section and aisle. We appreciate your cooperation in keeping the sightlines clear for all fans.
Ticketing and Will Call
If any tickets are available for single games, they will go on sale in July of 2018. These tickets will be available at Ticketmaster outlets, by calling Ticketmaster at 1-800-745-3000 or by visiting www.ticketmaster.com. Fans can also visit the NFL Ticket Exchange .
- Children: All children two years of age and older must have a ticket. Those children under the age of two do not need a ticket and are expected to sit on an adult's lap during the game.
- Exchanges/Refunds: No exchanges or refunds will be given once a game ticket has been purchased.
- Lost or stolen tickets: Please remember that game tickets are like cash and should be secured at all times. For directions on procedures to follow if game tickets are lost or
stolen, please contact the Houston Texans Ticket Office at 866.GO.TEXANS. Please note that there will be a $15 per ticket lost ticket fee.
- Will Call: Gameday will call windows, located on the south side of NRG Stadium (near the Amegy Gate), open two hours prior to kickoff and remain open until halftime. A picture ID is required and tickets will only be released to the person whose name appears on the ticket envelope. Third party will call will not be accepted.
Anyone experiencing a problem regarding lost, stolen, damaged or forgotten game tickets are encouraged to visit the Houston Texans Ticket Office in Bud Light Plaza, near the Amegy Gate. On non-game days, please contact the Houston Texans Ticket Office at 866.GO.TEXANS for assistance.
Umbrellas are permitted in NRG Stadium if they are small enough to be stored under your seat during the game.
You Make the Call
During a Houston Texans game, guests who encounter something that disrupts their enjoyment of the game for example, an adjacent fan using profanity, a large sign or banner that blocks your view, or a wet spill that presents a safety hazard- can call the gameday hotline or text line for an immediate response.
These numbers are available to you for each home game beginning 5 hours prior to kickoff until 1 hour after the final whistle.
Hotline - 832.667.1400
Text line - 832-241-0202
The roof decision (open or closed) is made two hours prior to kick-off each gameday and once determined, it cannot be changed. Many factors besides temperature affect this decision, such as the chance of rain, the amount of cloud cover, the projected wind speed and other variables. Our overall goal is to provide the best game day environment for our team and our fans. To find out the final roof decision on gameday, please visit HoustonTexans.com or call 832-667-1400 two hours prior to kickoff. Under NFL guidelines, once the roof decision has been made, the only person who can change it is the Game Referee.