Houston Texans COVID-19 FAQs | Houston Texans - HoustonTexans.com

COVID FAQ

Guiding Principles

COVID_mask

All Texans fans and staff will be required to wear masks for the entirety of Texans Gameday except while eating or drinking.

COVID_Digital ticketing

All Texans Gameday tickets must be mobile and can be accessed through the Houston Texans app using your Ticketmaster login.

COVID_Distance

A 6-foot social distancing rule will be enforced throughout the entirety of NRG Park.

Houston Clean Guidelines

Enhanced Cleaning & Disinfecting

Enhanced Cleaning & Disinfecting

On gameday, cleaning and disinfecting will be enhanced and the frequency of each will be increased. High-frequency touchpoints will be cleaned before, during and after the game.

Temperature Checks & Health Screenings

Temperature Checks & Health Screenings

All gameday staff will be subject to temperature checks and a health screening before accessing NRG Stadium.

Minimizing Touchpoints

Minimizing Touchpoints

Where possible, we will minimize contact touchpoints for guests and staff on gameday.

Cashless Options

Cashless Options

Where possible, cashless options will be available on gameday at points of sale for food, beverage, and merchandise.

Education & Communication

Education & Communication

We will continue to communicate all expectations, health protocols, and safety guidelines to both guests and staff before their arrival on gameday. In addition, these enhanced protective measures will be communicated via signage reminders throughout NRG Stadium. We will continue to monitor local, regional, and national authorities for updated recommendations and will communicate any changes in guidelines to guests and staff as needed.

Enhanced Protective Measures

Enhanced Protective Measures

NRG Stadium will have enhanced protective measures on gamedays. Face masks will be required all staff and guests. Hand washing and sanitizing stations will also be available. These enhanced protective measures will be communicated via signage throughout the stadium.

Physical Distancing

Physical Distancing

All fans will be asked to follow social distancing guidelines which will reduce our capacity at NRG Stadium to approximately 14,000 seats throughout all levels.

Frequently Asked Questions

Will social distancing be enforced at Texans games this season?

All fans will be asked to follow social distancing guidelines which will reduce our capacity at NRG Stadium to approximately 14,000 seats throughout all levels. In addition, for the safety of our fans, players and coaches, the first 8 rows of the lower level will not be made available for sale.

Are facial masks required at Texans games this season?

Yes, as a league-wide requirement, all fans attending games must wear a protective face mask throughout the entirety of gameday except for when they are actively eating or drinking.

Will I receive the usual hard-copy paper tickets this season?

In an effort to cut down on the number of touch-points for fans on gameday, all tickets must be mobile tickets which can be accessed through the Houston Texans app. If you have any questions on how to access your mobile tickets, please call our Ticket Office which is open Monday - Friday 8:30 am - 5:30 pm at (832)-667-2002, Option 1.

What are my options if I am Season Ticket Member but do not want to attend games this season?

There are two options for Season Ticket Members that do not feel comfortable attending games this season. Please let us know by August 1st.
Option 1: Request a full refund back to your original method of payment.
Option 2: Apply the payments that have been made to your 2020 tickets and roll them over to your 2021 season tickets. In addition, you will receive a food, beverage and merchandise credit at NRG Stadium for 2021

I am a Season Ticket Member and have questions regarding my account. Who can I speak with?

Please contact our Ticket Office at 832-667-2002, option 1 to speak with a Texans representative. Their office is open Monday - Friday 8:30 am - 5:30 pm.

What new gameday policies and procedures are the Houston Texans enforcing to keep fans safe?

The Houston Texans, alongside the NFL, are continuing to develop an extensive and thorough plan to execute a safe gameday experience for season ticket members that wish to attend games. More details will be provided by mid to late August.

What will happen if games are impacted or not played due to COVID-19?

We currently expect and are planning for a full Texans game schedule in 2020. However, if a game is canceled and cannot be replayed, or is played under conditions that prohibit fans from attending, Season Ticket Members will have the option of receiving a full refund or an account credit.

If a fan buys tickets for a game that is cancelled from Ticketmaster or through another source, will the Houston Texans refund those tickets?

The buyer will need to go back to the entity that sold buyer the tickets. For example, if a ticket is purchased through Ticketmaster, the fan would go back to Ticketmaster and it would be handled through Ticketmaster's cancellation policy. Here are the cancellation policies for single game tickets purchased through NFL Licensed Channels (i.e., Ticketmaster, SeatGeek and StubHub):
- Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation.
- SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation (for secondary sales, vouchers initially offered unless consumer requests a refund).
- StubHub: No cash refunds. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. Ticket buyer must call StubHub directly to request refund.

Are the Houston Texans participating in the Houston Clean program?

Yes, the Houston Texans are one of the participating teams in the Houston Clean program. Houston's hospitality, sports, entertainment, and air travel industries have come together to help stop the spread of COVID-19. To find out more about the organization, please visit https://www.visithoustontexas.com/houston-clean/.

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