Due to the competitiveness in the American Football Conference of the National Football League, the teams qualifying for playoff play may not be determined until the final NFL regular season game on Sunday, December 30, 2018.
Accordingly, the Texans could qualify for a playoff appearance as the AFC South Divisional winner or as a Wild Card team. If the Texans gain a playoff berth as the 3rd or 4th seeded team in the AFC, they would host a Wild Card playoff game on either Saturday, January 5, or Sunday, January 6, 2019. If the Texans gain the 1st or 2nd seed in the AFC, they would host a Divisional playoff game on either Saturday, January 12 or Sunday, January 13, 2019. The AFC Championship Game is scheduled for Sunday, January 20, 2019.
To prepare for the logistics of potentially hosting two playoff games, the Texans have been required by the National Football League to send playoff ticket information to all 2018 Season Ticket Members. The combination of the NFL playoff format, the number of playoff contending teams, and the limited time to print and distribute tickets, necessitates the NFL and the Texans to establish a deadline of Friday, December 14 to receive your payment.
In order to purchase your season ticket locations for playoff games, please submit payment using one of the payment methods outlined on your invoice. Due to the limited time available to distribute playoff tickets, the payment deadline cannot be extended under any circumstance.
PSL members: Per your PSL agreement, if you do not purchase your 2018 playoff tickets, you will forfeit your PSL and you will not be able to renew your tickets for the 2019 season and future seasons.
If additional tickets are available for Season Ticket Members and the general public, they will be sold at a later date to be determined. Designated date(s) will be announced via the news media and at www.HoustonTexans.com. Additional tickets will be available while they last (limits may apply). If a game is not played, tickets purchased over the counter MUST BE RETURNED to the original point of purchase to obtain a refund.
What is the payment deadline for playoff tickets?
To secure playoff tickets and receive souvenir tickets, we must receive payment by December 14. This deadline cannot be extended for any reason.
How can I pay for my tickets?
You can purchase them by mail, over the phone or through your Account Manager.
- Online – Log in to your online Account Manager. Please call Customer Service at 832-667-2002, option 1 if you need your password or have any questions about your invoice.
- Pay As You Play: Season Ticket Members now have the option to enroll in our “Pay As We Play” deposit program when paying online with a credit card. By choosing the Pay As We Play deposit program, you are not required to pay for your 2-game playoff package in full by the deadline. Once it is determined that NRG Stadium will host a playoff game, the enrolled card will be charged the ticket amount for the Wild Card/Divisional game. Should the Texans advance to host an AFC Championship game, the same enrolled card will be charged the ticket amount for the AFC Championship game
Please note: If your credit card doesn’t go through, your playoff ticket will not be allowed entry into NRG Stadium. The Houston Texans will make phone calls to the phone number on file to receive updated credit card information.
- Mail – Remit your payment using the return envelope that came with your invoice. Please allow at least 5 days for your payment to be received as we will not accept payments after December 16 for any reason.
- Phone – Call the office at 832-667-2002, press option 1 and speak to one of our customer service representatives.
Do I have to purchase my tickets for the playoffs?
If you are a PSL member, per your PSL agreement, you must purchase your 2018 playoff tickets or you will forfeit your PSL and will not be able to renew your tickets for the 2019 season.
What are the dates of our potential home playoff games?
That may not be determined until Sunday, December 30th due to the competitiveness of the AFC and the NFL. If the Texans are the 3rd or 4th seed in the AFC, they would host a Wild Card playoff game on January 5 or 6 2019. If the Texans are the 1st or 2nd seed, they would host a Divisional game on January 12 or 13, 2019. The AFC Championship game is scheduled for Sunday, January 20, 2019.
Can I purchase tailgate tickets for the playoffs?
Yes, tailgate tickets will be sold for the playoffs. They will be available on a first-come, first-served basis. If you were a Season Ticket Member with Season Tailgate Guest Tickets, those will be included in your playoff invoice. Quantity of tickets and cost per tailgate ticket will remain the same as the 2018 regular season, with a 10 ticket max.
If we go to the Super Bowl, will I have a chance to get tickets?
Should the Texans participate in Super Bowl LIII, the Texans will conduct a random drawing in which Season Ticket Members will have an opportunity to purchase Super Bowl tickets. The random drawing will be conducted at a time deemed appropriate by the National Football League and invoices serving as notification will be mailed to those randomly selected. All Season Ticket Members are automatically eligible for the drawing, separate notification is not required.
How do I get a refund if a game is not played in Houston, or if the Texans host an AFC Wild Card game/Divisional Game and not the AFC Championship game?
You will automatically receive a playoff credit on your 2019 account. Should you prefer a refund, you must submit the Playoff Refund Request form by email (firstname.lastname@example.org), fax to 832-667-2191 or mail to:
Attention: Ticket Office – Playoff Refund Request
Two NRG Park
Houston, TX 77054
Please call the office at 832-667-2002, option 1 if you would like the Playoff Refund Request form. All requests for refunds must be
received by Friday, January 25, 2019 and will take 10-15 days to process after that. All refund checks will be made payable to the
Season Ticket Member on record regardless of payment origin. Credit card refunds will be issued to the card submitted for playoff
How do I change my address if it needs to be updated?
ADDRESS CHANGES CANNOT BE TAKEN OVER THE PHONE.
Will I have the opportunity to purchase playoff tickets if I am not a Season Ticket Member?
Yes, single game ticket sales for any Texans home playoff game will be announced at a later date by the NFL and the Houston Texans.