NRG Stadium Amenities for Guests with Disabilities
We welcome you to NRG Stadium and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.
We take pride in serving all of our guests and hope you will enjoy your visit.
The Houston Texans and ASM Global have jointly developed the following information, policies, and procedures for ADA seating to assure that facilities, services, and accommodations at NRG Stadium are fully accessible and available to every guest. For assistance on gameday, please text our Gameday Text-line: 832-241-0202.
Parking spaces for ADA guests are available and located in all NRG lots with a valid state-issued license plate or placard and pre-paid parking pass. Accessible parking requires a pre-paid parking pass and is available in each lot on a first-come, first-served basis. On gameday, enter the color lot of your pre-purchased parking pass and ask parking staff to assist in directing you to the designated ADA section at the front of the lot. ADA parking spaces are intended for vehicles with proper ADA placard/plate only; tailgate equipment (tents, tables, etc.) is prohibited from being set in ADA spaces unless it occupies the same space as the accompanying ADA vehicle. If you encounter any challenges with parking or your gameday experience on the actual event date, please text our gameday text line number to 832-241-0202. For more information on ADA parking, please click here.
Accessible drop-off and pick-up is just outside of gate #9 near Kirby at the Westridge intersection or gate #10 near Kirby at the McNee intersection.
The stadium provides wheelchair accessible and companion seating for guests needing assistance. The ADA seating areas are located at the top of the sections on the lower, mezzanine, Club, last row of the Suite level, upper, Directors and Chairmans Club.
If you are a Season Ticket Member requiring temporary ADA seating, please contact your Season Ticket Member Advisor at 832-667-2002, option 1.
Single Game tickets for seating in the ADA area are available to persons with disabilities on the same basis as all other single game tickets.
- First-come, first-served
- Up to (1) companion ticket for every (1) accessible ticket
Guests should contact the Texans Ticket Office in advance at 832.667.2002, option 1 for more information and availability. Seat relocations may also be available on gameday. If a guest needs assistance with ADA relocation on gameday, please visit the Guest Services booth on the level that your tickets are on and tickets will be swapped out for ADA seating in a first come, first serve basis: up to (1) companion ticket for every (1) accessible ticket based on availability.
Assistance for Deaf and Hard of Hearing Guests
Assisted Listening Devices – Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government issued ID is required to check out a device and will be returned to you when the device is returned.
Closed captioning is displayed in the lower northwest and southwest corners of the NRG stadium seating bowl.
Sign Interpreters - Sign language interpreter services are available and should be requested at least 30 business days prior to the event.
Assistance for Wheelchair Users
NRG Stadium has a limited number of wheelchairs available to guests on gameday. Mobility assistance is provided to transport guests from ticket gates to their seats. Additionally, mobility assistance is available after the game to assist guests back out to the gates. Wheelchair assistance is not available to the parking lots. To request Mobility Assistance on-site, please ask any Texans staff member, visit a ticket resolution tent or text our gameday text-line at 832-241-0202.
Guests who bring their own wheelchair on gameday can check it during the game at any Guest Services booth.
Please note that Segway's, skateboards and hoverboards are not permitted.
Assistance for Blind or Low Vision Guests
Service animals or those in training for guests with disabilities are permitted at NRG Park facilities. Please see a Game Day Staff member if any accommodations are required. However, due to tight seating arrangements and means of egress issues for large numbers of fans, the Texans reserve the right to relocate patrons with service animals to the closest accessible seating area. Emotional support animals are not permitted. Aria access is available at NRG Park, the service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality.
We strongly urge patrons who plan to bring a service animal to a NRG Park event to contact guest services prior to your visit at 832-667-1400.
Outside food and beverage is not permitted inside of NRG Stadium on gameday. However, if a guest has valid dietary restrictions such as food allergies and must bring in outside food & beverage, please email firstname.lastname@example.org in advance of the game.
Each Gate at NRG Stadium is equipped with two elevators providing service to all levels of the facility. Club Seat Members and LUXE Members are welcome to use the elevators in either the East Club Lobby or West Club Lobby.
Escalators are available at all four gates: Coca-Cola, Ford, Amegy and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and LUXE Members may utilize the escalators in the East and West Club.
Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. These restrooms are located on the 100, 300 and 500 level concourse. All family restrooms are accessible and equipped with baby changing tables.
First Aid Stations
For guest safety and convenience there are several first aid stations located throughout NRG Stadium. First Aid stations can be found at the following locations: Sections 120, 140, 327, 355, 525 & 528. Please text our gameday text-line at 832.241.0202 for immediate assistance on gameday.
For assistance on gameday visit us at any Guest Service booth to speak with a Texans representative. Guest Services can assist guests with lost and found, lost children, comments, ticket issues, complaints, stadium directions, Responsible Fan Program, and general information. Guest Services booths are located in Sections 113, 133, 319, 346, 517 & 543.
Stadium signage identifying restrooms and other areas is shown in both conventional lettering and numbering and in Braille for individuals with visual impairments all at the appropriate height.
Medically Necessary Items
Medically necessary items including breast pumps, medication, insulin, baby formula, etc. are permitted inside of NRG Stadium but must be checked during the security screening process on gamedays.
Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Stadium. All equipment must be checked during the security screening process.
Diaper bags are not permitted inside on gameday per the NFL Clear Bag Policy. Items such as baby wipes and baby formula can be brought inside as long as they are placed inside of an NFL approved bag.
Our Nursing Mothers Room offers privacy and a quiet atmosphere for mothers to nurse their children. Breastfeeding mothers are welcome to use the Nursing Mother Room located at the Guest Services booth in section 133 on the field level concourse. Baby changing tables are located in all restrooms on 100, 300, and 500/600 levels.
The Houston Metro and its METRORail operates various routes near and around NRG Park. The Houston Metro and METRORail is a viable transportation option for Houston Texans gamedays. Guests with disabilities, METRO offers 100% accessibility and also provides paratransit via METROLift. For more information about these services, please call: (713) 225-0119. To learn more, visit https://ridemetro.org/Pages/index.aspx.
All rideshare and taxis may drop off and pick up in front of Hall B at the NRG Center near Gate #2 on Fannin Street.
NRG Stadium has partnered with KultureCity to ensure the stadium and events we host to be sensory inclusive. This initiative will promote an accommodating and positive experience for all guests and fans with a sensory issue that come to visit. Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of the environment in a venue like a stadium.
Sensory bags are equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads are now available to all guests who may feel overwhelmed by the environment. Sensory bags are located at Guest Service at sections 113, 133, 319, 346, 517 & 543.
To gain access to the stadium enter through our main entrances. All main entrance gates are readily accessible using wheeled equipment.
- Coca-Cola Gate – NE corner
- Amegy Bank Gate –SE corner
- Ford Gate – SW corner
- Xfinity Gate – NW corner