Official Site of the Houston Texans

TEXANS CONTACT INFORMATION

Mailing Address: Houston Texans NRG Stadium Two NRG Park Houston, TX 77054-1573

Ticket Office: The Ticket Office: Monday - Friday from 9:00 AM to 5:00 PM Saturday prior to home games: 10:00 AM to 2:00 PM (Hours are subject to change)

Phone Number: 832.667.2002

Texans Customer Service: Fanfeedback@houstontexans.com | Ticketing@HoustonTexans.com | ParkingFeedback@HoustonTexans.com

Important Contacts: To report fan conduct issues on gameday, please text our gameday text-line: 832.241.0202

Single Game & Hospitality Ticket Packages: 832.667.2390

Luxury Suite Sales: 832.667.2299

Houston Texans Team Shop: 832.667.2500

Lost & Found: 832.667.1714

ACCESSIBILITY INFORMATION

The stadium provides wheelchair accessible and companion seating for guests needing assistance. The ADA seating areas are located at the top of the sections on the lower, mezzanine and upper concourses. Guests should contact the Houston Texans Ticket Office in advance at 832.667.2153 for more information and availability. Seat relocations may also be available on gameday. If a guest needs assistance with ADA relocation on gameday, please visit the Guest Services booth on the level that your tickets are on.

ALCOHOL POLICY

Alcohol may not be brought into NRG Stadium. Guests are encouraged to drink responsibly and must be 21 years of age or older to purchase or consume alcoholic beverages in the stadium or out in the parking lots. Alcohol sales at concessions will stop after the 3rd quarter.

ATM MACHINES

There are Amegy ATM machines throughout the stadium located at Sections 116-117, 137, 322, 353, 502 and 528. There are also ATM machines in the West Club at 309 and East Club at 338. Please note that food, beverage and merchandise are a cashless experience.

AUTOGRAPHS

Although we do not have autographed merchandise available to mail out to fans, please visit our Houston Texans Team Shop or visit our Houston Texans Foundation silent auction online every home game featuring one-of-a-kind items at www.Texans.Givesmart.com. All proceeds from auction items will benefit the Houston Texans Foundation in their mission to be Champions for Youth!

BABY-CHANGING STATIONS

Baby changing tables are located in all restrooms on 100, 300, and 500/600 levels. We also have a Mothers Nursing/ Breastfeeding Room at section 133 behind the Guest Experience booth.

BAG POLICY

To provide the safest environment for our fans, the NFL has implemented the NFL Clear Bag Policy. The following bags may be brought inside the stadium on gameday:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags will be available through club merchandise outlets or at nflshop.com/allclear).

• One-gallon clear plastic freezer bag (Ziploc bag or similar).

• Small clutch bags, approximately 4.5" x 6.5" with or without a handle or strap.

• Small binocular or camera cases no larger than 4.5"x 6.5" with a handle or strap.

• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. In order to create a frictionless and quick entry process, cell phone and keys can stay in your pockets with our advanced security checkpoints. Any bag/wallet larger than 4.5"x6.5" including diaper bags and camera cases must be a clear bag.

BANNERS

The Houston Texans and NRG Stadium welcome handheld signs and banners into NRG Stadium, provided they are football-related and in good taste, as determined in the sole discretion of stadium security. Signs cannot be commercial, political, religious or obscene in nature and cannot detract from the enjoyment of the game for other guests. Banners and signs should in no way infringe on the sightlines of other fans and must be small enough for one person to hold. They may not be affixed to anything in NRG Stadium or held so that they block the view of scoreboards or any permanent signage in the stadium. In addition, poles or signs affixed to a pole will not be permitted inside the stadium.

BIRTHDAYS

Commemorate your special moment and stop by our Guest Experience Kiosk (outside of the stadium) or Guest Experience Booths located in sections: 113, 133, 319, 347, 517, 543

Create an impactful moment and capture memories that will last a lifetime by taking a picture with one of our custom signs. Post the photo to social media and tag #GoTexans for a chance to win Texans merchandise.

BROKEN SEAT

If you would like to report a broken seat on gameday, please visit any of our Guest Services locations to speak with a Texans representative or text the gameday text-line at 832-241-0202. On non-gamedays, please email Ticketing@HoustonTexans.com.

BUD LIGHT PLAZA

This is the welcome mat to NRG Stadium. Enjoy value items, including domestic beers. Located on the South side of NRG Stadium next to the Ford and Amegy Gate Entrances.

BULLevard

Gather your friends and head to the BULLevard a to enjoy a variety of food and beverage options, live music, receive autographs from Houston Texans Legends and watch Texans Radio broadcasts. Enjoy value items, including domestic beers and local food truck specialties. Located on the South east corner of NRG Stadium near the Amegy Gate.

CAMERA POLICY

Small cameras with lenses no longer than 3" are permitted after inspection. No additional or professional grade lenses may be brought inside the stadium. Camera cases that do not exceed 4.5" x 6.5" are allowed.

CASHLESS TRANSACTIONS

Food, beverage and merchandise is a cashless experience. We recommend bringing your credit or debit card if you plan on purchasing any of these items. Apple Pay and Android Pay will also be accepted. Grab & Go locations for food and beverage have been added on the concourse. To view a full list of concession and retail locations, please visit the Homefield Hub App.

CHAMPIONS CLUB

Our most exclusive club with come and go access, upscale food and beverage options and special opportunities beyond Sundays and more! Champions Club is located on the field level in the southeast corner behind section 134.

CELL-PHONE CHARGING STATIONS

Guests can conveniently charge their phones while enjoying the game by checking out a portable charger from any of our Reliant Kiosks. Reliant Kiosks are located at all four major entrance ramps on the 100, 300 and 500 levels. In the East and West Club, charging tables are available at Sections 303, 316, 331 and 344.

CHANGE OF ADDRESS

To submit an address change, please contact our Ticket Office at AddressChanges@HoustonTexans.com.

CHEERLEADERS

The Houston Texans Cheerleaders have appearances on gameday in the BULLevard, Bud Light Plaza, Gridiron, TX, and Bud Light Cantina. For more information on the team, please visit the Houston Texans website.

CHILDREN TICKET POLICY

All children two years or older require a ticket to attend the game.

CLOSED CAPTIONING

Closed captioning is displayed in the lower northwest and southwest corners of the NRG stadium seating bowl.

COMPUTERS & IPADS

Computers and iPads are permitted on gameday, however, all cases must adhere to the clear bag policy.

CONCESSIONS

To view a full list of concession offerings at NRG Stadium, please scan this QR code or visit the Houston Texans App.

• Bud Light Cantina: The Cantina is a seated bar located on the southwest corner of the 100 level closest to the outside window at section 138. This bar is open to all ticket holders.

• Crown Royal Saloon: This bar is located on the south concourse of Gridiron, TX at section 545 that features music, Houston Texans Cheerleader visits, and televisions for game viewing.

• Bud Light Lounge: This lounge is located on the north 100 level concourse closest to the outside windows by section 116. It is open to all ticket holders and features music.

DRINKING FOUNTAINS

Water fountains are open throughout the stadium.

DROP-OFF/PICK-UP LOCATIONS

Fans may drop-off/pick-up just outside of gate #9 near Kirby at the Westridge intersection or gate #10 near Kirby at the McNee intersection.

ELEVATORS

There are six areas with passenger elevators for guests with disabilities located throughout the stadium. Club Seat Members and Suite holders are welcome to use the elevators in either the East VIP Lobby or West VIP Lobby. There are additional elevators in the following locations: NW corner at Xfinity entrance, NE corner at Kroger entrance, SE corner at Amegy Bank entrance, and SW corner at Ford entrance.

ESCALATORS

Escalators are available at all four gates: Kroger, Ford, Amegy and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club and Suite ticket holders may utilize the escalators in the East and West Club.

ENTRY AND EXIT GATES

Fans with Club or Suite tickets can enter the East or West Club entrance 2 hours prior to kickoff. All other tickets can enter any of the main gates including Ford, Amegy, Kroger, or Xfinity 90 minutes prior to kickoff.

EVACUATION PROCEDURES

NRG Stadium staff are trained to handle any emergency situation that arises. Should an evacuation become necessary, please make sure that you are aware of the exits nearest your seat and be prepared to follow the instructions of the NRG Stadium staff. Watch the video here for more info.

FAN CODE OF CONDUCT

NRG Stadium is a fan-friendly environment. We are committed to providing a safe, comfortable and enjoyable experience for everyone. Fans are advised that the following behavior will not be tolerated.

• Behavior that is unruly, disruptive or illegal in nature.

• Intoxication or other signs of alcohol or substance impairment

• Foul or abusive language or obscene gestures.

• Interference with the progress of the game (including throwing objects onto the field).

• Failing to follow instructions of law enforcement, guest services and security personnel.

• Verbal or physical harassment of all fans • Unreasonably obstructing the view of other patrons.

• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

• Any conduct deemed inappropriate or dangerous to fans, participants, or team members.

• Conduct that results in damage to the stadium or other personal property.

• Any fan acting in a disruptive manner will be asked to leave immediately. The Houston Texans Two Strike Program allows for a warning to fans who are disruptive or acting inappropriately by giving out a yellow card with a reminder about our Fan Code of Conduct. However, if a staff member must approach someone a second time during a game for inappropriate behavior, the fan will be required to leave NRG Park Property. Any fan acting in a disruptive manner will be asked to leave immediately. Evicted guests are not welcome to return for the remainder of the game and may be subject to further disciplinary action, including the revocation of season tickets. All Season Ticket Members are responsible for their conduct as well as the conduct of their guests and/ or persons occupying their seats.

FAMILY RESTROOMS

We have family restrooms and ADA accessible restrooms located on every level of the stadium on the concourses.

FAN MAIL

All fan mail addressed to specific players is coordinated through the Player Personnel Department. Please feel free to send the letters to: Specific Player or Coach, Houston Texans, NRG Stadium, 2 NRG Park, Houston, TX 77054.

FIRST AID

First aid stations are located at sections 120, 140, 301, 329, 525 and 551. Please text our gameday text-line at 832.241.0202 for immediate assistance on gameday.

FIRST GAME

Commemorate your special moment and stop by our Guest Experience Kiosk (outside of the stadium) or Guest Experience Booths located in sections: 113, 133, 319, 347, 517, 543

GAMEDAY HOTLINE & TEXT-LINE

On gameday, if you have a question, comment or concern, please text our gameday text-line at 832.241.0202 for immediate assistance from a Houston Texans representative. Our representatives are available to assist you with gameday needs such as where to find specific concessions or assistance with an unruly fan. To reach our gameday hotline, please call 832.667.1400.

GUEST EXPERIENCE BOOTHS

For assistance on gameday, please text our gameday text-line at 832.241.0202 or visit us at any Guest Experience booth to speak with a Texans representative. There are Guest Experience Booths located at sections 113, 133, 319, 347, 517, and 543. Guest Experience can assist guests with lost and found, lost children, comments, ticket issues, complaints, stadium directions, Responsibility has its Rewards, and general information.

HOSPITALITY PACKAGES

For more information on any of our hospitality packages below, please contact our Ticket Sales department at 832.667.2390.

• Champions Club: Our most exclusive club with come and go access, upscale food and beverage options, appearances by Houston Texans personalities, special opportunities beyond Sundays and more! Champions Club is located on the field level in the southeast corner behind section 134.

• Ticketmaster Sideline Experience: Our Sideline Experience hospitality package is truly a once-in-a-lifetime opportunity to be on the sidelines with the players during their pregame warm-ups. Start the day with an all-inclusive buffet, open bar and then be escorted to the sidelines to get an up-close view before kickoff.

KIDS CORNER & TD ZONE

The Kids Corner and TD Zone is home to activities for the whole family. Kids can kickoff gameday with face painting, games, inflatables and a 40 yard dash. Located adjacent to the BULLevard on the southeast side of NRG Stadium.

LOST & FOUND

Guests needing to claim or report lost items during a game should visit a Guest Experience Booth. Guests inquiring about lost items at previous games should call the Lost and Found hotline at 832.667.1400or email LostAndFound@NRGpark.com.

LOST CHILDREN/ADULTS

If a member of your party is lost on gameday, please visit any Guest Experience location or text our gameday text-line at 832.241.0202 for assistance.

LOST/STOLEN/DUPLICATE TICKETS

If you have lost your tickets or had them stolen, please reach out to the Houston Texans Ticket Office at 832.667.2002, option 1 on Monday - Friday 9:00 AM-5:00 PM. On gameday, please visit the box office on the south side of NRG Stadium inside Bud Light Plaza or call the Ticket Office at 832-667-2002, option 1 up until halftime.

MOBILE TICKETING

The Houston Texans have moved to mobile-only tickets and parking passes. For more information, please visit our Mobile Ticketing Guide here

NOISE-MAKERS

The NFL policy prohibits noisemakers from being brought inside the stadium. This includes, but is not limited to, all horns, including air horns, cowbells, and whistles. We reserve the right to confiscate any item that does not adhere to this policy.

NO RE-ENTRY

Once a ticket has been scanned, no re-entry will be permitted.

PARKING

• ADA Parking: ADA parking is available in every lot at NRG Park. To access these sections, you must have a pre purchased parking pass and a government issued placard or license plate. On game-day, enter the color lot of your pre-purchased parking pass and ask parking staff to assist in directing you to the designated ADA section at the front of the lot.

• Noise: For the enjoyment of all fans in the parking lots, amplified music, excessive noise or vulgar language is not tolerated.

• Illegal Parking: Vehicles illegally parked will be towed at the owner's expense.

• Oversized Vehicles: Parking spaces are 8' x 16' so all RV's, buses, and oversized vehicles will need to pre-purchase a minimum of (2) parking passes, or more, depending on vehicle size, and need to park in the designated areas in each lot. Please email ParkingFeedback@HoustonTexans.com for more information.

• Ride Share/Taxi: The rideshare and taxi pick up and drop off location is located in front of Hall B of the NRG Center.

• Roadside Assistance: For issues on gameday, please text 832.241.0202 to speak with a Texans Representative

• Transportation: The Metrorail is available to fans for all Texans home games. For a complete list of pick-up locations and fare information, please visit www.RideMetro.org.

PLAYOFF TICKETS

When the Texans qualify for the NFL playoffs, all Season Ticket Members will have the right to purchase their current seat locations for Wild Card/Divisional and AFC Championship home games. The NFL establishes playoff ticket pricing a few weeks prior to the start of the playoffs. You will receive an invoice for playoff tickets once those prices are set. If your invoice for these tickets is not returned by the deadline set through Ticket Operations, you will forfeit your right to purchase your seats for the NFL Playoff games. Season Ticket Members will have the option to sign up for the Pay as we Play plan where the credit card will be automatically run once a home playoff game is clinched. PSL members must purchase their tickets for any Texans postseason home game to keep their NRG Stadium PSL.

PROHIBITED ITEMS

For your safety and the continuity of the game on the field, the following items are prohibited in NRG Stadium: backpacks, beach balls, diaper bags, coolers, frisbees, fireworks, selfie sticks, illegal substances, laser pens, outside food and beverages, weapons/firearms, air horns, whistles, cow bells. Please note that this is not an exhaustive list and other items may be prohibited from NRG Stadium if they are deemed, in the sole discretion of the Houston Texans or stadium management, to be dangerous or disruptive.

50/50 RAFFLE

The Houston Texans Foundation together with 50 Cent and the G-Unity Foundation are proud to present the 50/50 Jackpot. Not only can you win big, but valuable dollars will be raised to improve the lives of youth in Houston. Enter the jackpot at Texans home games by purchasing tickets from one of our 50/50 fundraising representatives or by visiting any of the 8 kiosks located throughout the stadium at Sections 114, 121, 134, 140, 311, 339, 532, 550. The fan with the winning ticket wins HALF of the jackpot!

RESPONSIBLE FAN PROGRAM

If you are 21 years or older, you can pledge to be a responsible fan by going to any Guest Experience Booth and sign up for our Bud Light Responsible Fan program. Fans who sign-up receive a FREE 20oz. beverage coupon which can be redeemed at participating concession stands on gameday.

RESTROOMS

Restrooms are located on every level in the stadium. We also have family restrooms and ADA accessible restrooms located on each level.

ROOF POLICY

The roof decision (open or closed) is made two hours prior to kickoff each gameday and once determined cannot be changed. Many factors besides temperature affect this decision, such as the chance of rain, the amount of cloud cover, the projected wind speed and other variables. Our overall goal is to provide the best gameday environment for our team and our fans. To find out the final decision on gameday, please visit HoustonTexans.com or text us at 832.241.0202 two hours prior to kickoff. Under NFL guidelines, once the roof decision has been made, the only person who can change it is the Game Referee.

SENSORY ROOM/BAG

NRG Park is proud to partner with Kulture City to make live events accessible to those with sensory needs. The NRG Stadium Sensory Room will be located across from the Field Level Guest Services Booth at section 133. We also have Kulture City sensory bags available at each Guest Experience booths to check out during the game (drivers license or credit card required as a deposit).

SECURITY SCREENING

Please be aware that security screening is implemented upon all persons entering NRG Stadium. You and your belongings may be searched upon entry into the stadium. By tendering your ticket and entering the stadium, you consent to such searched and waive any related claims that you might have against the Houston Texans, the NFL, its member clubs, the stadium landlord and each of their affiliates and agents. If you elect not to consent to the searches, you will be denied entry into the stadium. Please be prepared and arrive early to the game to allow for this extra security procedure.

SMOKING

In consideration of the health and comfort of others, smoking, including e-cigarettes, is not permitted in the seating area or on the concourses. There are designated smoking terraces located on all four sides of the Field Level, the Club Level and also in each corner of the Upper Level. Please note that certain smoking terraces may be closed at times; however, alternate smoking terraces on the same level will remain open.

STADIUM ACTIVATIONS

In-stadium around the concourses, fans can find interactive areas open to all fans. On the 100 level, fans can visit the Xfinity X1 Wall (Section 113) or win prizes from Texans partners like TDECU and Reliant. Fans can also check out the 500 level or as Texans Fans like to call it "Gridiron, Texas presented by Modelo."

STANDING ROOM ONLY

Every ticket has a seat assignment. Please note that there are no standing room only tickets on gameday. Ushers will clear the first five feet behind each section and aisles during games. We appreciate your cooperation in keeping the sightlines clear for all fans.

STROLLERS

Strollers are allowed inside the stadium on gameday but must be checked in at a Guest Experience booth. Diaper bags are not permitted. All baby formula, wipes and diapers must be placed in an NFL approved bag.

SUITES/LUXE

For information regarding our luxury suites, please contact our Premium LUXE team at 832.667.2299.

TAILGATING

Tailgating is a huge part of the Texans gameday experience and is encouraged! During the entire 2024 NFL season, fans who wish to enter NRG Stadium property must possess either a gameday ticket OR a tailgate ticket. For all tailgating guidelines and rules, visit our website at HoustonTexans.com.

TICKETS

• Ticket Delivery Methods: All season tickets will be mobile this season. Season Ticket Members will receive their season tickets through the Houston Texans Mobile App. There will be no print-at-home option for any Houston Texans game tickets.

• Parking Pass: All parking lots on NRG Park property require a pre-purchased mobile parking pass. There will be limited cashless (credit/debit) lots available on site.

VIRTUAL ASSISTANT

Use the Houston Texans Virtual Assistant for general questions about the gameday experience including policies, mobile ticket information, where to find concession items and more!

WI-FI

Complimentary Wi-Fi is available to all stadium guests courtesy of Xfinity. Simply select "Xfinity NRG Stadium" on your mobile device to connect.

WILL CALL

The Ticket Office windows are located on the Southeast side of the Stadium next to the Houston Texans Team Shop. Guests may pick up will call tickets at any of the available windows. There is no third party Will Call, so you can not leave tickets for another guest. The Ticket Office opens about two and a half hours before kickoff.